Shipping & Returns
The boring stuff, made clear.
Shipping
Shipping Times
| Standard Shipping (Australia) | 3-7 business days |
| Express Shipping (Australia) | 1-3 business days |
Orders placed before 2PM AEST ship same business day. Weekend orders ship Monday.
Shipping Costs
| Orders over $100 | FREE standard shipping |
| Standard (under $100) | $9.95 |
| Express | $14.95 |
International Shipping
Currently unavailable. Australia-only at this time.
Returns
Return Policy
- Window: 30 days from delivery
- Condition: Unused, original packaging
- Refund: Full purchase price (excludes shipping)
- Return shipping: Customer pays return postage
How to Return
- Contact us with your order number
- We’ll confirm eligibility and provide instructions
- Ship the item back securely
- Refund processed within 5 business days
Warranties
Zippo Products
All genuine Zippo lighters come with the Zippo Lifetime Guarantee. “It works or we fix it free.”